BROKEN APPOINTMENTS:

We do no over-book our schedule.  This means your appointment time is reserved especially for you.  If you do not come, not only is your own care delayed, but no one else is able to be treated during that time.  We appointments are not kept, dental costs increase for everyone and emergency patients that may have been treated must needlessly wait.

If you absolutely must reschedule, please give at least 24 hours notice (before 9am Friday for Monday appointments) to avoid possible broken appointment fees.   In some cases, especially for large appointment space, you may be asked to give greater notice.   There is generally no charge for missed appointments without 24 hours notice but hold the right to do so for reoccurring instances. 

We realize there is always a good reason for not keeping a scheduled appointment.  It is not our intent to "punish" anyone for failing to come for treatment.  We have found, however, that it is best to be open and honest about what is expected, so that we may provide the highest quality dental treatment at the most reasonable cost possible.  Some practices charge hidden fees or higher prices to cover lost time due to broken appointments, and some schedule more patients than are able to be treated in a day.  This results in rescheduling patients, incomplete treatment, and/or excessive patient wait time.  WE DO NOT resort to any of these tactics to cover our costs for broken appointment times.  In return, we ask our patients to honor their commitment to an appointment scheduled.